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FAQ

Order Processing

All our marquee lights are made to order with love and care. Our lights turnaround time is between 14-21 days before shipping. Please email us to know the exact turnaround time or if you want to rush your order. 

STANDARD DELIVERY

We offer flat rate standard Canada wide delivery on all of our other items, so the price you see is the price you pay, no matter where in Canada you live.

If you are outside North America please email us before placing your order.

The average non-express arrival time is 10-15 working days,but is mainly dependent on your location. An order can, however, take anywhere between 14-21 working days before shipping.

Please allow an extra 10 working days during the busy Christmas period. We appreciate your patience.

In the unlikely event that your order does not arrive within 31 days of dispatch, you will be entitled to a full refund for the non-received items*. Though we will verify this with carrier we use first. ( Some conditions apply)

During peak holiday seasons, this refund period is extended to 45 working days.

REFUNDS

All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it and should accompany with its receipt.

Please send us an email directly to woodsyworldcanada@gmail.com to notify us that you'd like a refund.

Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances. Please also ensure your name and order number are included on or inside the package.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.

If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Personalized orders including custom marquees are not returnable.  Shipping charges are non-refundable.  Return of products after 30 days of original purchase are not accepted.

 

Sale items - Unfortunately, we are not able to refund sale items.

 

 

 

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