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Terms and Conditions

The following Terms and Conditions govern the access to and use of and the purchase of any products from the WoodsyWorld online store.  

Woodsy World asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, you will be bound by the entire contents of our Terms and Conditions, at all times.
Any reference to ‘us’, ‘our’ or ‘we’ refers, without exception, to WoodsyWorld. Any reference to ‘you’ or ‘your’ refers to our customers. 

WoodsyWorld creates fun (and functional!) marquee lights for your home. We have a diverse range of shapes and colours to suit every taste and style. 
We reserve the right to make alterations to our service, inclusive of- our products, website, shipping methods and cost, product prices or otherwise, without notice or consequence. 
We also reserve the right to refuse service to any person, at any time, for whatever reason we deem fit. 

Orders can be made directly through our website, or in the case of wholesale orders- through our online portal. Once you have selected your items in our online store, you can complete the checkout process. At this time, you will be asked to enter your delivery destination, which will allow us to calculate your shipping charges based on location and size of order. This will then be added to your total order. 
You will also need to input several personal details, in order to be eligible to checkout. Inability to provide us with one or more of these details may affect your checkout success. Please ensure all details are correct and accurate to the best of your knowledge and do not hesitate to contact us if you feel you have made an error. 
If you have a discount or promotional code, please enter it before moving on to payment. More information on this can be found in the “Promotion” section of our Terms and Conditions. 

You will receive an e-mail from us to confirm that your order has been received and payment cleared. We will then begin processing your order and it won’t be long until your items are in your hands. If you wish to receive a tracking order for your shipment, please let us know. 

As everything at WoodsyWorld is made to order, with care and love, we are unable to accept cancellations on your order once we have commenced the manufacture of your product. In some circumstances we allow cancellation if order has been placed within last 24 hrs only.
If you do need to cancel or change your order, please contact us as soon as possible, however we reserve the right to refuse cancellations, at our sole discretion. 

We ship all domestic Canadian orders at a flat rate of $15 to $18 Woodsy World uses Canada Post which is available with tracking. Your tracking number can be provided to you upon request. 
All marquee lights are made to order, with a turnaround time of approximately 14-21 days. We ask that customers allow up to 10 business days for your order to reach you. This may vary if you are in a regional domestic area or if you are an international customer. Sorry, Woodsy World accepts no liability for lost/missing parcels once sent.

For international orders, please contact us prior to ordering if you’d like your parcel to be trackable. Extra charges apply. Woodsy World will NOT be responsible for any orders where tracking has not been added.

If an incorrect address is provided at time of order and a parcel is returned to Woodsy World you will be required to pay for this package to be re-sent. Please ensure that you provide correct postal information at time of order.

INTERNATIONAL CUSTOMERS PLEASE NOTE - Shipping from Canada can take approximately 2-4 weeks.

Woodsy World will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees, therefore we ask that you please make yourself aware of them before confirming your order. 

In any situation if you are unhappy with the products performance we are happy to take care of you. Please email us in the events you decide tor return your purchase.Because all of our marquee lights are unique and are made specifically to order, we are unfortunately unable to accept any returns or exchanges in the event that you change your mind after placing your order or after 30 days of purchase. We are always more than happy to assist you in making the correct choice for your home, in the hopes of avoiding any incorrect selections. 
If your product arrives faulty or damaged, please contact us, via e-mail, within 5 days of receipt, including a description of the fault or damage alleged and corresponding photographs where necessary. We will assess the information and provide a replacement if necessary. We may require your initial item to be returned to us. We reserve the right to make this determination, at our sole discretion. 

Please pay careful attention to any product information, installation instructions or guidelines that may accompany your order, or be displayed alongside your chosen item on our website. Woodsy World cannot be responsible for damage caused by misuse of our products, or by not using them in accordance with the recommended use. 

We ask that all customers make themselves aware of the measurements of their desired marquee light before purchase. Sizes will not vary from these dimensions, however product colours may vary slightly in real life. This can be attributed to differences in computer or phone screen colour calibration. Small variations in colour will not provide sufficient reason to return or exchange your hook. 

Woodsy World may occasionally run promotional offers for our customers. These may be advertised through our social media or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other promotions. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
Some promotions may require you to share personal information with us. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. 
Special or sale prices may only be applicable for certain periods of time.
Discount codes must be entered at checkout, before proceeding to the payment page. No discounts will be applied retroactively. 
Prizes won in promotional giveaways are not transferable or redeemable for cash.
Woodsy World reserves the right, at all times, to modify, suspend or cancel any promotion at any time, without consequence. There will be no rain checks on any promotion. 

If you wish to become a stockist of Woodsy World products, please see our wholesale Terms and Conditions for more information, or contact us directly via e-mail and we will be more than happy to assist you. 

You personal information will, at all times, be dealt with in accordance with our Privacy Policy. Please ensure that you have read this policy before engaging with our service. 

Our website, and all information contained within it, is the property of Woodsy World. and is protected from unauthorized publication and dissemination by the laws of intellectual property. 
Any and all original knobbly. related designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Woodsy World and remains our copyright material at all times.
We grant users and customers a license to access and enjoy this information via our website and products. 
Woodsy World may allow the printing, gathering, storing, copying or sharing of website information for individual or personal purposes, however our express consent must be granted. 
We reserve the right to refuse access, or take further legal action against persons who violate our rights as intellectual property holders. 

Throughout our website and associated social media we may provide links to third party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links is not intended as a representation of Woodsy World or our employees or opinions. Following these links is always at your discretion.
Woodsy World is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services. 

To the maximum extent permitted by law, we cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilizing our service.

All content, information and imagery provided through the Woodsy World website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. Woodsy World does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.

Woodsy World publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between us and our customers. 
Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable through the application of some relevant piece of legislation, consumer or otherwise. 
The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.

We reserve the right to make changes to our Terms and Conditions at any stage, without notice or consequence. Your continued use of our website and service indicates your knowledge and acceptance of any changes we may make in the future.

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